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Users, Departments & Badges

The Users Management module (administrators only) is the home of the organization: who works here, in which department, with which role and badges.

Users Directory​

Users → Directory lists everyone with their role, status, and department.

From a user's page an administrator can:

  • Invite a new user (they complete sign-up with their Google account).
  • Resend or revoke a pending invitation.
  • Change role — Administrator, Employee, or Meals Staff.
  • Change status — activate or deactivate access.
  • Offboard — the guided exit workflow, with confirmation.

Departments​

Users → Departments manages the units that tickets are routed to. Each department has:

  • A unique name and code (e.g. Human Resources / HR).
  • A Manager — the operational lead who automatically receives the department's tickets.
  • An optional Head of Department — added to department tickets as an observer and reserved as the escalation contact.
  • Members — people can belong to several departments, but exactly one membership is their primary one.

A department that still has members can't be deleted — deactivate it instead.

Roles Management​

Users → Roles is a read-only reference: it shows each role and the permissions it grants, grouped by area (users, tickets, meals). Roles are fixed by the platform; what an administrator chooses is which role each person holds.

Badges​

Users → Badges lets administrators create colored labels (a name plus a color) and pin them to people in the directory — "First Aider", "Fire Warden", "On Call", whatever the organization needs.

Badges are purely visual. They never grant permissions, route tickets, or change what anyone can do.