Tickets

📄️List tickets

Baseline ticket list endpoint. Department filters and returned department

📄️Create ticket

Creates a baseline ticket record. `owningDepartmentId` must reference a

📄️Get ticket by id

Ticket details may embed a lightweight `owningDepartment` summary resolved

📄️Update ticket details

Editable while status is not CLOSED, by the creator (own ticket),

📄️Add a participant to a ticket

Allowed for MANAGER/PMO/PM participants and admin. Participants are

📄️Remove a participant from a ticket

Remove a participant from a ticket

📄️Set the direct assignee

Allowed for MANAGER/PMO/PM participants and admin. The user becomes

📄️Create a relative ticket from a closed ticket

Allowed only on CLOSED tickets, for holders of close rights. Sets

📄️Get the relative-ticket chain (Ticket Flow)

Returns the full chain resolved by the ticket `rootId`, in creation order.

📄️List ticket attachments

List ticket attachments

📄️Register an attachment and get a presigned upload URL

Register an attachment and get a presigned upload URL

📄️List SLA windows per priority

List SLA windows per priority

📄️Update the SLA window for a priority

Admin only.

📄️List ticket comments

Returns the ticket's comments in chronological order. Internal comments

📄️Add comment to ticket

Add comment to ticket

📄️Change ticket status

Forward-only OPEN -> IN_PROGRESS -> CLOSED (no reopen). OPEN -> IN_PROGRESS is the assignee (or admin). Closing (decision C): the ASSIGNEE may close only from IN_PROGRESS (must Start first); MANAGER/PMO/PM, admin, and the creator (own ticket) may also close a still-OPEN ticket as a cancel/dismiss. Closing an OPEN ticket by an assignee-only caller returns 409.

📄️List ticket action timeline

List ticket action timeline